What it does
Which languages does it speak?
English and Arabic, and not just textbook Arabic. It handles the dialects people actually type in. Want it selling in French, Turkish, Urdu, whatever your customers speak? We'll set that up too.
So what can it actually do?
A lot more than answer "how much?" It recommends products, takes the order, and closes the sale, then keeps working. It follows up after a purchase, sends delivery updates, chases down abandoned carts, and runs your sale campaigns for you. Less a chatbot, more the salesperson who never clocks out.
Will it sound like a robot, or like my brand?
Like whatever you want it to be. Out of the box it's warm and friendly, trained on thousands of hours of real English and Arabic conversation, so it talks like a person, not a form. From there we tailor its personality to your brand. Cheeky, formal, all business. Your call.
Getting started
What do I need to get started, and how long does it take?
Somewhere you already sell: WhatsApp, Instagram, or Messenger. That's the only requirement. If you've got an inventory or ERP system, we import it. If you don't, we build you one on ours. That's the part that takes time, so figure about a week, a little more if we're building from scratch. Connecting the bot to your Meta accounts is the quick bit: a few minutes, and we'll walk you through it on a call if you'd like. And no, you don't need a new number.
Do I have to hand over my passwords?
No. You log in through Meta's own pop-up, so the sign-in happens on Meta's side. We never see or store your password.
Can I see it work on my own products first?
Yes. Message our WhatsApp number and we'll spin up a demo using your actual catalogue, so you're judging it on your shop, not someone else's.
Day to day
What happens when it hits something it can't answer?
It hands the conversation to a human. That's you. You get pinged on the dashboard and can jump straight into the chat from there. And here's the honest part: on day one, the bot is at its dumbest. It learns from every conversation it couldn't handle, so the thing that stumps it today is something it closes on its own next week. It only gets sharper the more it talks.
How do my products and stock stay up to date?
Automatically. On Shopify, WooCommerce and the rest, it syncs straight from your store. On our own ERP, it updates itself. You're not re-typing prices or marking things sold out by hand.
Trust & data
Is it safe for my account and my customers' data?
Yes, and not in a hand-wavy way. Nadeem is a Meta-verified tech provider on all three platforms (WhatsApp, Instagram and Messenger), so plugging us in doesn't put your account at risk. We never store card or banking details. On monthly billing, payments go through secure payment links, not through us. Conversations are used to train the model so it keeps getting better at serving your customers. Beyond that, your data isn't shared with anyone.
Why Nadeem
How is this different from Meta's Business Manager bot, or from just hiring someone?
Meta's built-in bot is a generic, one-size-fits-all assistant you set up and babysit yourself. Nadeem is built around your shop instead of bolted onto it: we tailor it to your brand's voice, train it on your catalogue, and tune it for your region's dialects, then run it and support it for you. It answers every customer at once, around the clock, and remembers each one by their number, so it can recommend to them personally.
And it works hand in hand with your team, not in place of them. Your reps can watch conversations live, jump into any chat they'd rather handle themselves, and flag anything that doesn't sit right with a ticket. Nadeem takes the volume off their plate so they can spend their time where it counts.
What kind of business is this for?
If you sell it, we can sell it for you. Simple as that.
What if something breaks?
We've got you. Bug fixes and support run constantly, so if anything acts up in the service or on your dashboard, file a ticket right there and we're on it. No email void, no waiting a week.